Too clever by half

Isn’t it fun to outsmart yourself?

I asked Chase for a replacement credit card with the new Chip and Signature format rather than the outdated and vulnerable magnetic stripe card I have. This opened a can of worms, because they discovered they’d sent me just such a card back in April. Well, if I got it I didn’t realize it and tossed it. Either I did that or somebody else got it. Now, there have been no unusual charges on that card in all the time since, but they didn’t ask me that. Nope. In an abundance of caution they canceled my card and (they tell me) they’ve opened a new account for me with a new card number.

They told me that through their own secure message center, but who looks at that every day/week/month? I didn’t get a notification through regular email that there was a message waiting for me.

Meanwhile I go to Tracfone’s website to add some minutes to my cellphone and try to check out, only to be told the card has been denied by my bank and would I care to use a different card?

WTF, over?

It’s at this point that I go to Chase’s website and discover the message waiting for me.

This is the principal card I use for all internet services (hey, I get points from Amazon when I use it). Now I’m going to have to remember to update the info at every place I make a recurring purchase (Hosting Matters, I’m talking to you). And the new card hasn’t arrived yet.

Grrr.

4 Comments

  1. So have you found the now-canceled replacement card yet? Or, more likely, did you find it immediately after you had it canceled and replaced?

  2. Yeah, we got our card number changed a few times (various reasons) before we figured out we need to put recurring charges (netflix, Ting, those kinds of things) on a different card. Serious chaos otherwise.

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